Returns & Refunds

If you are not completely satisfied with your purchase, you may request a return within 15 days of receiving your order.

To be eligible for a return, products must be in their original, unopened, and unused condition, with all original packaging intact.

If you wish to return your order, please follow the steps below:

Email us at business@calmoryskin.com to request a Return Authorization. Returns sent without prior authorization will not be accepted.
Once your request has been approved, we will provide you with the return shipping address.
Customers are responsible for all return shipping costs unless the item was received damaged or incorrect.
Please include a copy of your Return Authorization inside the package before shipping it back.

Once we receive your return, it typically takes 5–10 business days for our team to inspect the returned items and process your refund.

Refunds are issued only for eligible products that are unopened, unused, and returned in their original packaging. Opened, used, or damaged products are not eligible for a refund.

Your refund amount will be calculated based on the original purchase price of the unopened and eligible products returned, and will be issued to your original payment method. Depending on your payment provider, it may take an additional 2–10 business days for the refund to appear in your account.

If you have any questions regarding returns or refunds, please contact us at business@calmoryskin.com.

*Items marked as final sale, promotional gifts, or complimentary products are not eligible for return or refund.